The platform is Broadsoft but I can reproduce it on a simple Asterisk PBX as well. All VVX phones have only 1 line configured and 2 BLFs. This is quite a problem and naturally gets worse as more BLFs are added. It would appear the BLF alterting takes precedence over an incoming call ring. I can answer the call but I would not know I am being called unless I am staring directly at the LCD screen. If on the other hand, somebody dials one of the extensions in my BLF list (like 202), and while that 202 extension is ringing somebody dials my extension (201), my phone will show the popup alert on the screen but it will NOT ring. If somebody dials my extension, my phone will ring just fine and I can answer the call. For help, see the user guide > If the phone didnt ring for calls in your calls list, check the blocked numbers list and calls type blocked.
#CELL PHONE NOT RINGING INCOMING CALLS HOW TO#
To find out how to see the blocked number list and call types blocked. Check that youve not blocked a specific number from calling that you now want to call. My phone is extension 201 and I have BLFs for extensions 202 and 203 (which are separate phones for other people). Some phones let you block certain numbers. This happens on VVX phones (I have tried VVX410 and VVX310, with SIP 5.2.0.833). I am seeking help from the community to acknowledge this is an issue and that it should be addressed.
My frustration stems from the fact that it has been open for almost a month with little feedback and I am being led to believe that we are the only ones having this issue.
Business PCs, Workstations and Point of Sale Systemsįirst of all this issue has already been opened with our distributor and they in turn opened a case with Polycom.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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